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Citizens Advice Halton thanks volunteers for solving people’s problems and making a difference to their lives

Citizens Advice Halton is celebrating the inspirational volunteers who dedicate their time to solving people’s problems and making a difference to their lives.


To mark Volunteers’ Week (1-7 June), the charity is shining a spotlight on the remarkable contribution of its team of 30 volunteerswho give up 350 hours each week to help people find a way forward.

In the last year, Citizens Advice Halton has helped 6,602 of people with 16,675 of problems, from housing and debt issues to benefits and employment rights.


The charity’s volunteers have played a crucial role ensuring people in Widnes and Runcorn get the advice and support they need to get on with their lives.


Citizens Advice offers a wide range of voluntary roles – from IT support and advisers to administrators and trustees.


Anne Forsyth, started volunteering at Citizens Advice Halton after she retired. She said:

“I really enjoy being part of team that makes a real difference to the community and helping people sort out problems that have been holding them back.  I have learnt lots of new skills and made many friends and I definitely recommend it to anyone who has some spare time and wants to give something back to the community.”


Hitesh Patel, Chief Officer at Citizens Advice Halton said:


“Thanks to our amazing volunteers we are able to continue making a huge difference to people’s lives.   Our volunteers give up their time for free to help people who may be going through problems to get back on their feet.


“Volunteering also brings its own rewards and is a great way to meet new people and learn new skills. If you can spare a few hours each week, we’d love to hear from you.”


Nationally Citizens Advice relies on 23,000 volunteers who help provide support in 2,900 locations across England and Wales – helping 2.7 million people every year.


Thanks to contribution volunteers play in local Citizens Advice, two out of every three clients have their problem solved and four out of five say the advice received improved their lives.


If you’re interested in finding out more about volunteering with Citizens Advice Halton Email or ring 0151 257 2443.





Notes for editors

  • In 2016-17, volunteers donated 16,120 hours of their free time to help Citizens Advice Halton.
  • In the last 12 months we recruited 15 new volunteers, but we lost 11 after they found paid employment.  It’s great that local people and getting local jobs, but it is hard for us because we are funded to give advice… we’re not directly funded to be provide job seeking support.
  • Citizens Advice Halton needs to recruit 20 new volunteers in the next 12 months, to train up to be advisers so that we can continue to meet the demand for our free and confidential information and advice services.