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Mobile phone networks overcharging loyal customers by up to £38 a month


Loyal customers could find themselves paying £46 a month extra for the iPhone 8 Three of the four largest mobile phone network providers continue to charge customers extra for a handset after this cost has been covered in their fixed deal, reveals Citizens Advice. New analysis from Citizens Advice finds customers of Vodafone, EE and […]

MP thanks hard working volunteer team at Citizens Advice Halton.


Mike Amesbury, MP for Runcorn took time out of his busy schedule to visit the volunteer team at local advice charity, Citizens Advice Halton’s Runcorn office and hear first-hand about the work they do to help local people deal with a vast range of problems.  He also heard about the research and campaigning work they […]

New help for tenants worried about their fire safety


Following the Grenfell Tower fire Citizens Advice has published three new pieces of on fire safety, to give support and guidance to people concerned about fire safety in their homes.   Chief Executive of Citizens Advice Halton, the advice charity’s local office, Hitesh Patel said;   “Last year our advice team helped 472 people with housing […]

Citizens Advice Halton responds to Supreme Court ruling on Employment Tribunal fees were unlawful


Citizens Advice Halton has responded to last week’s Supreme Court’s ruling that fees for Employment Tribunals are unlawful.  For the last few years the local charity has submitted numerous evidence forms and case studies to be presented to Parliament, showing just how difficult it was for victims of work place discrimination and unfair dismissal to […]

Citizens Advice Halton is urging people to act on scams


Citizens Advice Halton is spreading the word about scams to help stop more people across Widnes and Runcorn from being conned. The charity is taking part in Scams Awareness Month, a campaign encouraging people to report and talk about scams that starts on Saturday 1 July. The drive to get more people reporting scams comes […]

10 things employers say to mislead workers about their rights


Asking people to go self-employed to keep their jobs, telling agency staff they don’t get sick pay and suggesting pregnant staff cut their hours are among the things some employers say to try and find ways around workers’ rights, Citizens Advice can reveal. The charity has identified 10 common things that some employers say to […]

Citizens Advice Halton thanks volunteers for solving people’s problems and making a difference to their lives


Citizens Advice Halton is celebrating the inspirational volunteers who dedicate their time to solving people’s problems and making a difference to their lives.   To mark Volunteers’ Week (1-7 June), the charity is shining a spotlight on the remarkable contribution of its team of 30 volunteerswho give up 350 hours each week to help people […]

More support needed for “Personal Independence Payments” claimants


In the last 12 months alone over 800 disabled people have called on local charity, Citizens Advice Halton for support to claim “PIP” and Disability Living Allowance to help them cover the increased costs associated with their disability.   According to research by national charity SCOPE, disabled people spend an average of £550 a month […]