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Money Advice Video Call

Welcome to our Money Advice Video Call service.  If you miss the face to face element of our service, you can now access Money Advice via video appointment with our specialist advisers.

Video calling is as convenient as a phone call, with the added value of face-to-face communication. It can save you time and money, and brings your money advice closer to home.

Instead of travelling to our office, you enter our online waiting area.  One of our Money Advice team is notified when you arrive, and your specialist adviser will join you when ready.

  • There is no need to create an account.
  • No information you enter is stored.

Our Money Advice Video Call Service is available: Mon-Fri 10am-4pm
More Information and Help is available below


Download: Helpful Guide to the Money Advice Video Call Service
(to read the guide you may need a PDF file viewer installed on your device)

What do I need to make a video call? 

A good connection to the internet. If you can watch a video online (e.g. YouTube) you can make a video call.

A private, well-lit area where you will not be disturbed during the consultation

Web-camera, speakers and microphone already built into laptops or mobile devices

One of these: 

Google Chrome/Microsoft Edge or compatible web browser on a desktop or laptop, or on an Android tablet or smartphone

Safari web browser on an Apple iMac, MacBook, iPad, or iPhone


TOP TIP Smartphone and tablet users. If you can, connect to a home or work Wi-Fi network to avoid using your mobile data allowance.


Is it secure?

Video calls are secure

You have your own private video room that only authorised advisers can enter.

How much internet data will I use? 

A video call uses a similar amount of data to Skype® or FaceTime®.

How much does a video call cost? 
The video call is free (except for your internet data usage).