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Workshops and e-learning for volunteers

GROW is a range of 1-2-1 support, online courses, and trainer-led learning from Citizens Advice Halton, to help people grow their confidence, skills, and more – to help them get ready for new opportunities like training, education, and work.

This exciting opportunity for eligible volunteers from Halton partner organisations has been put together so that volunteers can get signed up to GROW and access the 1-2-1 support, as well as the workshops and e-learning.

Thursday 24th June 10.30 to 12.30

GROW your confidence – how to develop self-confidence and keep on building it

Having a healthy level of self-confidence is important at most times in our lives – but at the moment, faced with the stresses of a global pandemic, or if you haven’t been able to volunteer for a while, it’s more important than ever to focus on your self-confidence.

By the end of the session, learners will:

  • Understand what self-confidence is and why it’s so important when you’re volunteering, or looking for learning and work opportunities.
  • Explore a range of tips and techniques for increasing self-confidence and design a personal action plan for building self-confidence further.

To book on this session see the Eventbrite pages at

Tuesday 8th July 10.30 to 12.30

GROW your resilience – how to grow your ability to bounce back after facing hardships

Being resilient is something we’re all told we need to be nowadays. But what is resilience, and how do you get it? We all face challenges sometimes, or make mistakes, but having resilience helps us to face our challenges, or pick ourselves up and carry on.

By the end of the session, learners will:

  • Understand what resilience is and why it matters in the workplace.
  • Identify ways of recognising and coping with pressure

 To book on this session see the Eventbrite pages at

Tuesday 13th July 10.30 to 12.30

GROW your customer service skills – unpicking what makes great customer service

 As a volunteer you’re chatty, and you’ve got good people skills – isn’t that enough?

Well, maybe not – for voluntary organisations people are at the heart of what we do., and we want them to have a good experience of our services, and our organisation. That all takes some kind of customer service.

In voluntary organisations we may not always call them customers, but knowing how to clearly communicate with people, listen to people, and be patient with people, are an important part of most volunteering roles.

By the end of the session, learners will:

  • Identify the key features of good customer service and the skills needed to provide it.
  • Self-assess current customer service skills and design an action plan for further development.

To book on this session see the Eventbrite pages at

Thursday 15th July 10.30 to 12.30

GROW your confidentiality – how confidentiality works in practice

 Confidentiality is often one of the most important parts of delivering services, but theory and real life don’t always match up.

What is a breach of confidentiality and how do you know when there’s been one? This interactive session will explore some common scenarios where you may not think confidentiality is an issue.

By the end of the session, learners will:

 Understand what confidentiality is and its importance in the workplace.

  • Understand how to meet workplace and legal requirements in the collection, use, storage and sharing of digital and non-digital information.

To book on this session see the Eventbrite pages at


As part of the GROW support for partner volunteers, we’re offering FREE access to quality e-learning in two key areas – Equality, Diversity and Inclusion, and Health and Safety.

These courses are ideal for any volunteers, but especially those who are currently job searching, as these certificated courses can form an important and up-to-date addition to their CVs and job applications.

Places are limited for these FREE e-learning courses.

If you are interested in doing either of the e-learning courses please email:

Equality, Diversity & Inclusion (EDI)

Equality, Diversity and Inclusion are important to start to build a diverse and inclusive culture, and promote increasing understanding of workers on what equality, diversity and inclusion means in practice in our interactions with co-workers, customers, partners, suppliers and others.

Created in collaboration with EDI experts, this course is an essential introduction to key themes around equality, diversity and inclusion. Engagingly delivered through short videos, this course introduces the protected characteristics, discrimination, victimisation, and unfair treatment within a professional environment.

Learners complete a short test at the end of the course, and once they’ve passed receive a certificate.

This course is CPD Accredited.

 This course will help you to:

  • Understand the Equality Act 2010 and learn about protected characteristics
  • Understand the types of discrimination, including direct, indirect, harassment and victimisation
  • Know how to treat others with respect and offer everyone fair access to opportunities

Health & Safety

With over 30 million working days each year lost to work-related illness and workplace injury, health and safety is relevant to everyone. This informative and easy to follow course, delivered through short videos, covers the main health and safety areas that all workers need to know, and satisfies the legal requirement for Health and Safety training.

Learners complete a short test at the end of the course, and once they’ve passed receive a certificate.

This course is IOSH Approved and CPD Accredited.

This basic Health and Safety Training programme will help you to:

  • Gain a better understanding of everyone’s health and safety responsibilities
  • Be able to identify the different types of safety signs and what they mean
  • Gain a better understanding of the types of risks and hazards in a workplace and learn how you can prevent accidents and injuries