Future of Citizens Advice Services in Halton

Due to a significant reduction in funding we need to downsize and change the way we provide help and advice to local people. To that end, we’d be grateful if you could answer this short survey to help us understand what local people want/need from their local Citizens Advice service.

Respondents will be entered into a free prize draw with a chance to win a £50 gift voucher.

Get Help

Citizens Advice Halton offers free, confidential, impartial and independent advice and information on a wide range of subjects. Get in touch in a way that works for you.

Digital Access to Essential Services

Citizens Advice Halton would like to shine a light on digital access to essential services over the last year. For some time now there has been a big push towards digital first services and we aim to understand how people engage with these and whether they are accessible to all.

Our findings will inform providers about real experiences, helping ensure these services better meet the needs of those who use them.

We would like to look at service use over the last 12 months. Think about the services you have used and how you have had to use them.

For people who are 18+ who are not in work

GROW is a range of group and 1-2-1 support designed around your personal progression goals. We provide information advice and guidance to help you get to where you want to be in life.

Get Involved - Volunteering is Hugely Rewarding

Our volunteers benefit from their experience of working with us. Retired volunteers believe it keeps them mentally active and nine in ten unemployed volunteers say it helps them move into employment or education.

I volunteered at Citizens Advice Halton for 3 months and was provided with training and gained new skills. I am now working full-time thanks to the volunteering I did at Citizens Adivce Halton.

Need help applying for Universal Credit?

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment. Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.