Get Help

Citizens Advice Halton offers free, confidential, impartial and independent advice and information on a wide range of subjects. Get in touch in a way that works for you.

Consumer Helpline Opening hours: Monday to Friday, 9am to 5pm. Lines are closed on bank holidays.

Struggling with your energy bills?

Worried about the cost of your energy bills? You’re not alone.

Through our Energy Redress project, Citizens Advice Halton provides free, independent support to help you.

GROW – Youth Guarantee Trailblazer

For young people aged 18–21, living in Halton and not currently in education, employment or training.

GROW is part of the Youth Guarantee Trailblazer in Halton, providing group and one-to-one support designed around you, your goals and what you want to achieve.

Get Involved - Volunteering is Hugely Rewarding

Our volunteers benefit from their experience of working with us. Retired volunteers believe it keeps them mentally active and nine in ten unemployed volunteers say it helps them move into employment or education.

I volunteered at Citizens Advice Halton for 3 months and was provided with training and gained new skills. I am now working full-time thanks to the volunteering I did at Citizens Adivce Halton.

Need help applying for Universal Credit?

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment. Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.