Christmas 2025 service opening times Widnes and Runcorn local offices.

Our walk-in reception service is available at the times listed below.

Runcorn Office

Walk In Reception Opening Hours

Monday 22nd December: 10am – 12pm
Tuesday 23rd December: 10am – 12pm
Wednesday 24th December: CLOSED

Widnes Office

Walk In Reception Opening Hours

Monday 22nd December: 10am – 12pm
Tuesday 23rd December: 10am – 12pm
Wednesday 24th December : 10am – 12pm*

Our offices and local telephone/email services are fully CLOSED between the following dates.
Thursday 25th December 2025 to Friday 2nd January 2026 inclusive

From Monday 5th January 2026, both Runcorn and Widnes Offices are open as indicated on the regular opening times below.

Get Help

Citizens Advice Halton offers free, confidential, impartial and independent advice and information on a wide range of subjects. Get in touch in a way that works for you.

Consumer Helpline Opening hours: Monday to Friday, 9am to 5pm. Lines are closed on bank holidays.

For people who are 18+ who are not in work

GROW is a range of group and 1-2-1 support designed around your personal progression goals. We provide information advice and guidance to help you get to where you want to be in life.

Get Involved - Volunteering is Hugely Rewarding

Our volunteers benefit from their experience of working with us. Retired volunteers believe it keeps them mentally active and nine in ten unemployed volunteers say it helps them move into employment or education.

I volunteered at Citizens Advice Halton for 3 months and was provided with training and gained new skills. I am now working full-time thanks to the volunteering I did at Citizens Adivce Halton.

Need help applying for Universal Credit?

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment. Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.