Citizens Advice Halton is downsizing its services in Widnes and Runcorn

Until further notice, unless you work for one of the below organisations, we will unfortunately not be able to accept your referral.

If you work for any of the above teams, you can make a referral by clicking the button below.

This will be reviewed w/c 8th April 2024.

If you are not listed above

In the meantime, if your organisation/department would like to discuss a funded partnership arrangement with Citizens Advice Halton then please contact the Chief Officer by completing the online form by clicking the button below.

Important Referral Information

When you make a referral, we will either make contact with the client directly or book them an appointment to be seen by a caseworker. We aim to contact all clients referred via the form below within 5 working days.

We will call you on the contact details you provide if we are unable to make contact with your client. You will receive a confirmation email when you submit the referral.

You should include any information which you deem necessary for a good referral. This may include special category data.

We still have an obligation to ensure that information we store about clients is done so with their consent. Therefore, when we contact a referral client we will go through our usual consent gathering process to confirm the client is happy for us to store the information that you have shared about them, and remove any information we do not have the right to store.