Referrals to Citizens Advice Halton

Important Information

Unfortunately, we no longer receive funding from Halton Borough Council for a general advice service.  Because our services are now project-funded, we are ONLY able to accept referrals that meet the eligibility criteria for one or more of these projects.  We continue to provide support through targeted projects for individuals who:

  • Belong to a client group eligible for a specific project
  • Are experiencing key life events or changes
  • Need advice in specific areas of law or support

Before Referring

Please select your organisation type to see the services we accept referrals for:

If you’re unsure whether a referral is suitable, please contact us for advice before referring.

Making a Referral

Include details to help us understand the client’s situation, such as:

  • The issue or problem
  • Relevant dates
  • Any vulnerabilities or safeguarding concerns

This ensures a faster and accurate assessment.

Next Steps

  • We will contact the client directly or book an appointment
  • We aim to make contact within 5 working days
  • You will receive a confirmation email after submitting a referral
  • If we cannot reach the client, we will contact you

Client Consent

We can only store client information with their permission. When we speak to the client, we will:

  • Explain how their information will be used
  • Request consent to store their details
  • Remove any information we do not have permission to keep
Referral Form