General Adviser Volunteer

Volunteering as a General Adviser

Thank you for expressing an interest to volunteer with Citizens Advice Halton.  As a new volunteer you will receive an introduction to the charity and specific training for the role along with ongoing support throughout your time with us.

Could a volunteer role with our Generalist Advice team be for you?

The team’s goal is to advise and support clients to take independent action.

What will you do?

  • Talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with
  • Find out about the clients’ problems and help them understand their options
  • Support clients to take action to solve their problems

What’s in it for you?

  • Improve my employment prospects
  • Give something back to the community and be part of something
  • Improve personal skills & experience
  • And we’ll reimburse travel expenses incurred too.

What abilities do you need?

  • Be friendly and approachable
  • Have excellent verbal and written communication skills
  • Have good IT skills
  • Be willing to learn about, and follow, the Citizens Advice aims, principles and policies

How much time do you need to give?

2 days per week (9.30 am – 4.00 pm) for at least 6 months.  For the first 12 weeks this will be focussed on training.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and nonbinary people, and people from Black Asian Minority Ethnic (BAME) communities.

What are the next steps?

If you are interested in becoming a generalist adviser volunteer then click the button below for information on how to apply.